Refund Policy – TOP RATED IPTV

Refund Policy

💸 1. General Refund Policy

All IPTV subscription purchases made on https://topratediptvapp.com are considered digital products and are non-refundable, except under specific conditions described below.

Due to the nature of IPTV services and instant access to digital content, we encourage all users to test the service with a short-term plan or trial, if available, before committing to a long-term subscription.

✅ 2. Refund Eligibility

Refunds may be granted under the following conditions:

  • The service does not work at all on your device and our support team cannot resolve the issue.

  • You contact us within 24 hours of activation for your first-time order.

  • You provide complete and accurate information regarding the issue, including device, app used, and screenshots if requested.

❌ 3. Non-Refundable Scenarios

We do not offer refunds in the following cases:

  • You changed your mind after purchase

  • Your device is not compatible with IPTV apps

  • You fail to follow installation instructions or use an unsupported player

  • Your internet connection is unstable, slow, or geo-blocked

  • You did not use a VPN where required (for blocked countries or networks)

  • Partial usage of the service (e.g., used for a few days, then request refund)

  • Service interruption caused by external apps, ISP blocking, or network firewalls

Important: We do not offer pro-rated refunds for early cancellations of monthly, quarterly, or yearly IPTV subscriptions.

⚙️ 4. Service Trials

If available, we recommend trying our trial IPTV service before purchasing a full subscription. This helps you confirm device compatibility, streaming quality, and content availability before committing.

📩 5. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please contact us via:

  • Email: support@topratediptvapp.com

  • WhatsApp: (Insert your number here)

  • Include your:

    • Order number

    • Email used during purchase

    • Device and app name

    • Description of the issue

    • Screenshots or videos (if needed)

We will review your request and respond within 24 to 48 business hours.

🔁 6. Exchange & Replacement Policy

In cases where the service is not working due to technical issues, we may offer:

  • Extension of service

  • Switching to a different IPTV line or playlist

  • Technical assistance for app configuration

We always attempt to resolve the issue before issuing a refund.

🔒 7. Secure Payments

All transactions on TOP RATED IPTV are encrypted and processed securely via trusted payment gateways such as Stripe or PayPal. We do not store your payment details on our servers.